Privacy Policy | TRIII Therapeutics

TRIII Therapeutics Privacy Policy

2Hill Enterprises, doing business as TRIII Therapeutics ("TRIII," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites at triii.life and trilogiii.com — both owned and operated by 2Hill Enterprises — and make purchases through our online store.

1. Information We Collect

Personal Information:

When you place an order, create an account, or contact us, we may collect:

Name, email address, phone number
Shipping and billing address
Payment information (processed securely through Stripe — we do not store credit card numbers)
Order history and product preferences

Automatically Collected Information:

When you browse our site, we may collect:

IP address, browser type, device information
Pages visited, time spent on pages, referring URLs
Cookies and similar tracking technologies
Chat transcripts and interactions with our AI assistant (Trinity)

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including shipping and tax calculation
Communicate with you about your orders, account, or customer support inquiries
Send promotional emails and product updates (only if you opt in — you may unsubscribe at any time)
Improve our website, products, and customer experience
Detect and prevent fraud
Comply with legal obligations

3. Payment Processing

All payments are processed securely through Stripe. We never store your full credit card number on our servers. Stripe's privacy policy governs the handling of your payment data. For more information, visit stripe.com/privacy.

4. Cookies & Tracking

We use cookies to:

Remember your cart contents and preferences
Track affiliate referrals (30-day cookie duration)
Analyze site traffic and usage patterns (via Google Analytics and Clarity)

You can disable cookies through your browser settings, but some features of the site may not function properly.

5. Third-Party Services

We share information with trusted third parties solely to operate our business:

Stripe — payment processing
ShipStation — order fulfillment and shipping
SendGrid — transactional and marketing emails
Google Analytics / Microsoft Clarity — website analytics
Anthropic (Claude AI) — powers our Trinity AI chat assistant; chat messages are processed through their API to generate responses

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. SMS Text Messaging

What we collect:

If you choose to join the Trilogiii Health Coaching Program, we collect the mobile phone number you enter at checkout and a record of your consent — the opt-in checkbox state and the order it was collected with.

How we use it:

Your phone number is used solely to deliver coaching program text messages — protocol check-ins, adherence reminders, and replies to messages you send us. We do not use it for promotional or marketing text messages.

Consent and frequency:

Enrollment requires an affirmative, unchecked-by-default opt-in at checkout, followed by a confirmation reply to our welcome text. Consent is not a condition of purchase. Message frequency is approximately 2 messages per day during the active protocol, decreasing to about 1 per day during follow-up and about 1 per week during maintenance. Message and data rates may apply.

How to opt out:

Reply STOP to any message to be unsubscribed immediately. Reply HELP for support information, or email support@triii.life.

Sharing:

We do not sell, rent, or share mobile phone numbers or SMS consent data with third parties for their marketing purposes. Numbers are shared only with the messaging providers needed to send the messages, and those providers may not use them for any other purpose. Full program details are on our SMS Consent page.

7. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

Access, update, or delete your personal information by logging into your account or contacting us
Unsubscribe from marketing emails at any time using the link in any email
Request a copy of the data we hold about you
Request deletion of your account and associated data

9. Children's Privacy

Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our site after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

2Hill Enterprises, dba TRIII Therapeutics
Orders and general inquiries: orders@triii.life
SMS coaching program: support@triii.life